L.L. Bean is Changing It's Return Policy Because of Customer "Abuse"

posted by Jaime Roberts -

L.L. Bean has always been known for having one of the most generous return policies of any company, but that’s about to change, and you can blame customers for it.   They have always offered a 100% satisfaction guarantee on their products, meaning they could return things at any time, but it seems a growing number of people have been abusing L.L.Bean’s generosity. According to the company, in the past five years, returns of products that have been destroyed, or even ones purchased from third-party sellers or retrieved from the garbage, have doubled, so now they are imposing some restrictions.

The company will still accept returns for any reason, but they are now imposing a one-year limit from time of purchase, and people must show proof of purchase. If a product has a manufacturing defect though, they’ll still take it back past the one-year timeframe.  And it seems like for the most part, everyone is okay with it.  A new survey shows that 85% of us understand why it had to change and are cool with it.    Does this change how you feel about LL Bean.  Not for me.  I love my LL Bean slippers!!


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